Cancelling & Rescheduling
Life is unpredictable. We understand that you may need to cancel or reschedule your appointments.
Please consider that our counsellors have set aside their time for your appointment.
We ask that you give us at least 24 hours notice if you need to reschedule or cancel.
If you do not show up or cancel at least 24 hours prior to your appointment, we reserve the right to charge the full amount for the appointment.
Please consider that our counsellors have set aside their time for your appointment.
We ask that you give us at least 24 hours notice if you need to reschedule or cancel.
If you do not show up or cancel at least 24 hours prior to your appointment, we reserve the right to charge the full amount for the appointment.
Payments for Counselling Services
We require payment for appointments at least 24 hrs before the session start time.
Your booking will be confirmed when payment is provided.
After the booking is confirmed, you will receive a confirmation email and a reminder text 48 hours before your appointment time.
Your booking will be confirmed when payment is provided.
After the booking is confirmed, you will receive a confirmation email and a reminder text 48 hours before your appointment time.
Counsellors are here to investigate and explore life’s difficulties with you, and to support you and help you to see things from new perspectives.
A counsellor will create a safe and trusting relationship with you where you can speak honestly about the way you feel and the hurdles you face.
Counsellors do not diagnose mental illness or prescribe medication; they will mainly focus on the way you relate to yourself and with others.
A counsellor will create a safe and trusting relationship with you where you can speak honestly about the way you feel and the hurdles you face.
Counsellors do not diagnose mental illness or prescribe medication; they will mainly focus on the way you relate to yourself and with others.
What is a counsellor?
Psychologists are registered professionals that study human behaviour and mental processes.
They can use surveys and other tools to diagnose mental health conditions.
They can work with you to create treatment plans for mental health conditions that you may have.
They can use surveys and other tools to diagnose mental health conditions.
They can work with you to create treatment plans for mental health conditions that you may have.
How is a counsellor different to a psychologist?
Some health funds offer rebates for counselling services, and some do not.
Please enquire with your private health fund to see if you are eligible to get a rebate on your counselling appointment.
Please enquire with your private health fund to see if you are eligible to get a rebate on your counselling appointment.
Can I claim counselling services from my private health fund?
Frequently Asked Questions
About Counselling
Here are some answers to the questions we are most often asked:
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